Evelyn Nwagwughiagwu
Data Analyst
Lagos state, NG.About
Data-driven Analyst with a strong foundation in statistical analysis and data visualization, eager to apply expertise in Power BI, Tableau, Python, SQL, and advanced Excel functions. Bringing over 4 years of experience in customer experience, I possess a proven ability to uncover insights from complex datasets, exemplified by a predictive analytics project that improved customer retention by 15%. Committed to leveraging data for strategic decision-making in dynamic business environments.
Work
Lagos, Lagos, Nigeria
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Summary
Managed customer interactions and operational support, ensuring efficient service delivery and effective issue resolution for guests. Analyzed Sales Metrics via company dashboard to ensure organizational targets are met, through regular review, data interpretation, identification of trends, and initiating corrective actions.
Highlights
Streamlined guest reservation processes, ensuring accurate record-keeping and efficient booking management for a high volume of daily transactions.
Resolved complex service problems by clarifying guest complaints and leveraging appropriate communication channels to achieve swift resolutions.
Managed critical customer complaints and emergency concerns, implementing escalation protocols to ensure timely resolution and maintain service standards.
Lagos, Lagos, Nigeria
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Summary
Cultivated customer relationships and managed service inquiries while contributing to digital content strategy and social media engagement.
Highlights
Cultivated strong customer relationships through proactive and interactive communication, leading to a measurable increase in repeat clientele and enhanced customer loyalty.
Managed and resolved complex customer complaints within defined time limits, delivering effective solutions and follow-ups to ensure complete satisfaction and retention.
Proactively identified and assessed evolving customer needs, implementing tailored solutions to consistently achieve high satisfaction ratings.
Developed compelling marketing content using Canva and other editing tools, enhancing brand visibility and engagement across digital platforms.
Monitored social media trends and competitor activities, adapting content strategies to optimize engagement and align with market dynamics.
Education
Languages
English Language
Igbo
Skills
Data Analysis
Data Analysis and Visualization, Statistical Analysis and Modeling, Data Cleaning and Preprocessing, Data Mining and Machine Learning.
Database Management
SQL and Database Management, Data Warehousing and ETL Processes.
Business Intelligence & Reporting
Dashboard Creation and Reporting, Business Intelligence Tools (Tableau, Power BI).
Programming
Python.
Spreadsheet Software
Excel and Spreadsheet Analysis.