Evelyn Nwagwughiagwu

Data Analyst

Lagos state, NG.

About

Data-driven Analyst with a strong foundation in statistical analysis and data visualization, eager to apply expertise in Power BI, Tableau, Python, SQL, and advanced Excel functions. Bringing over 4 years of experience in customer experience, I possess a proven ability to uncover insights from complex datasets, exemplified by a predictive analytics project that improved customer retention by 15%. Committed to leveraging data for strategic decision-making in dynamic business environments.

Work

GIG Mobility (God Is Good Mobility)

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Customer Experience Officer / Analyst.

Lagos, Lagos, Nigeria

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Summary

Managed customer interactions and operational support, ensuring efficient service delivery and effective issue resolution for guests. Analyzed Sales Metrics via company dashboard to ensure organizational targets are met, through regular review, data interpretation, identification of trends, and initiating corrective actions.

Highlights

Streamlined guest reservation processes, ensuring accurate record-keeping and efficient booking management for a high volume of daily transactions.

Resolved complex service problems by clarifying guest complaints and leveraging appropriate communication channels to achieve swift resolutions.

Managed critical customer complaints and emergency concerns, implementing escalation protocols to ensure timely resolution and maintain service standards.

Bell'afrique Ltd

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Customer Service Representative

Lagos, Lagos, Nigeria

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Summary

Cultivated customer relationships and managed service inquiries while contributing to digital content strategy and social media engagement.

Highlights

Cultivated strong customer relationships through proactive and interactive communication, leading to a measurable increase in repeat clientele and enhanced customer loyalty.

Managed and resolved complex customer complaints within defined time limits, delivering effective solutions and follow-ups to ensure complete satisfaction and retention.

Proactively identified and assessed evolving customer needs, implementing tailored solutions to consistently achieve high satisfaction ratings.

Developed compelling marketing content using Canva and other editing tools, enhancing brand visibility and engagement across digital platforms.

Monitored social media trends and competitor activities, adapting content strategies to optimize engagement and align with market dynamics.

Education

AltSchool Africa

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Diploma Data Analysis

Courses

Capstone project: RetailGo, a self-checkout solution for retail stores.

Analyzed data from over 150 users via various surveys to ascertain usability and acceptance of software developed by the team.

Ekiti State University

Ekiti State, Ekiti, Nigeria
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BSc.Ed. (Hons) Biology Grade: 2:1

Languages

English Language

Igbo

Skills

Data Analysis

Data Analysis and Visualization, Statistical Analysis and Modeling, Data Cleaning and Preprocessing, Data Mining and Machine Learning.

Database Management

SQL and Database Management, Data Warehousing and ETL Processes.

Business Intelligence & Reporting

Dashboard Creation and Reporting, Business Intelligence Tools (Tableau, Power BI).

Programming

Python.

Spreadsheet Software

Excel and Spreadsheet Analysis.